Returns & Exchanges
We want you to love your Amaya purchase. Need a refund or exchange? Follow the steps below.
Return Policy
Before requesting a return, please make sure:
- Your return is requested and shipped within 20 days of delivery.
- Items are unused, unwashed, unaltered, with original tags attached and original packaging.
- Final Sale items cannot be returned or exchanged.
- Original shipping charges are non-refundable.
- A 3% restocking fee will be deducted from refunds.
- Approved refunds are issued to your original payment method.
1. Request a Return Authorization
Complete the Return Authorization Request Form below with your order number and the item(s) you wish to return or exchange.
We’ll respond within 72 business hours with your Return Authorization (RA) and shipping instructions.
Do not ship your return until your Return Authorization has been approved.
2. Ship Your Return
Once approved:
- Pack your item(s) securely and include your Return Authorization paperwork.
- You may use any shipping carrier. Return shipping costs are the customer’s responsibility.
- Returning items from multiple orders? You may ship them together, but each order must have its own approved Return Authorization and paperwork.
Return Address
Amaya
Endure Productive
3124 Montague Drive
Oxford, NC 27565
3. Refund Processing
Please allow 4–7 business days after your return is delivered for inspection and processing.
Approved refunds will be issued to your original payment method, less the 3% restocking fee. Your financial institution may require additional time to post the refund.
Returns We Cannot Accept
Returns may be refused if an item:
- Shows signs of wear, washing, damage, or alteration
- Is missing original tags or packaging
- Is shipped after the 20-day return window
- Is marked Final Sale
Questions about your return? Email [email protected].
Return Authorization Form
Please complete this form to start your return. You can find the requested item details on your packing slip.